Thank you for shopping with Senzen Energy Private Limited on Amazon. We are committed to providing high-quality products and ensuring your satisfaction. Please read our return and refund policy carefully.

  1. Eligibility for Returns

You may request a return under the following conditions:

  • The product was damaged, defective, or not as described.
  • The product was delivered with missing parts or accessories.
  • The return is requested within the return window specified on the product listing (usually 7 to 10 days from delivery).

Note: Returns for reasons such as change of mind or wrong selection may not be accepted unless explicitly mentioned on the product page.

  1. How to Initiate a Return

To initiate a return:

  • Go to Your Orders on Amazon.
  • Select the item you want to return and choose the appropriate reason.
  • Follow the on-screen instructions to complete the return process.
  • Amazon or Senzen Energy will arrange for a pickup or provide instructions for return shipping.
  1. Refund Process

Once we receive the returned item and complete a quality check:

  • A full or partial refund (as applicable) will be initiated to your original payment method.
  • Refunds are typically processed within 5–7 business days after return approval.
  • If the product is not eligible for a refund due to damage caused after delivery or other disqualifying reasons, the item may be returned to you at your expense.
  1. Replacement Policy

In case of damaged or defective items, you may be eligible for a free replacement instead of a refund, subject to stock availability.

  1. Non-Returnable Items

The following products are not eligible for return unless they arrive damaged or defective:

  • Products damaged due to misuse or negligence.
  • Items missing original packaging, manuals, or accessories.
  • Products that have been installed or used (e.g., wall-mounted appliances, opened filters, etc.).
  • Customized or special-order items.
  1. Warranty Support

All products sold by Senzen Energy are covered under manufacturer warranty as applicable. For warranty service:

  • Please refer to the warranty card or product manual.
  • Contact our customer support at: customercare@senzenenergy.com or via Amazon message.
  1. Contact Us

For questions regarding returns or product support, contact: 📧customercare@senzenenergy.com 📞 CallCenter : 08064521248 🕘 Customer service hours: Monday to Friday, 10 AM – 6 PM IST

Note: This Return & Refund Policy is subject to Amazon’s overarching return guidelines. If there is any conflict between this policy and Amazon’s, Amazon’s policy will prevail.

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